You may have heard about several recent accidents in which washing machines exploded while doing laundry. Contrary to what was initially revealed, the cause of the problem was that the tempered glass in the door part was not properly combined. And Samsung decided to recall to correct the problem. Let’s take a look at the ongoing Samsung Electronics washing machine recall targets, how to apply, and the contents of the service. 삼성 세탁기 리콜
Samsung washing machine recall model
WF24A9588 Series WF24B96** Series WF25B96** Series
WF24A9500KB WF24B9600KB WF25B9600KB 좋은뉴스
WF24A9500KE WF24B9600KE WF25B9600KE
WF24A9500KF WF24B9600KF WF25B9600KF
WF24A9500KP WF24B9600KP WF25B9600KP
WF24A9500KS WF24B9600KS WF25B9600KS
WF24A9500KW WF24B9600KV WF25B9600KV
WF24A9500YE WF24B9600KW WF25B9600KW
WF24A9501KV WF24B9600ME
WF24B9600NE
Currently, a total of 24 washing machines from Samsung Electronics are designated for recall due to problems. Among the Bespoke Grande AI products, washing machines with model names of WF24A95**, WF24B96**, WF25B96** fall under this category. However, only products produced between September 2021 and May 2022 can be recalled. Even if the model name is identical, it will not be recalled if the production period is different. Information such as the model name and serial number can be found on the label inside the door or on the QR code in the upper right corner.
Recall service details
As mentioned earlier, the problem area is the door glass part of the washing machine. Since there is no problem with the motor or other internal parts, we check the product and replace it with a stronger and safer door for free. In addition, the overall condition is checked to see if there are any other abnormalities to continue using the device, and the expert checks the usage environment.
Samsung Electronics Washing Machine Recall Application
Recall-application-webpage-screen-target-model name-written.
Request a recall
※ Samsung drum washing machine recall application
https://www.samsungsvc.co.kr/hewCheck
Even if a washing machine that falls under the recall is purchased, it is not automatically collected, so after checking, the user must apply for an individual recall. Samsung washing machine recall requests can be submitted by phone to Samsung Electronics Service at [1588-3366] or online through a separate application page. It is recommended to apply online as the waiting time may be longer depending on the call volume.
An enlarged view of the model name on the washing machine-top sticker was presented as an example.
How to check the product model name
Find and enter the model name according to the instructions on the application page, enter the 14-15 digit serial number, and if it is confirmed that the product is subject to recall, write down personal information such as contact number and address to reserve a business trip service. When the reservation is complete, a schedule is set in consultation with the person in charge, and a professional technician visits the door to bring the upgraded door and replace it on the spot. Therefore, the model name must be entered accurately and applied.
If there are no other abnormal symptoms during use, recall is made immediately and quickly because only the door part of the washing machine is replaced. Travel expenses, parts costs, labor costs, etc. are completely free of charge, and there is no cost for the consumer to bear. The deadline for the recall service has not been announced at this time, so you can apply for the service according to your individual schedule.
Drum washing machine-illustration-on-letters-large-written-thumbnail
Samsung drum washing machine recall
It is estimated that about 100,000 Samsung drum washing machines are subject to this recall due to breakage and breakage of glass doors. The Bespoke Grande AI Series is a popular product by itself, and many people who have purchased it together in a tower form by combining it with a dryer are popular products. As many have been sold, so many must be recalled. Check each model name, and if it is included in the recall, I hope you get it repaired as soon as possible for your safety.