Skylife customer center phone number guide
You can check the Skylife customer center phone number information, online consultation, A/S application, change of installation location, and information on required documents. Skylife official website is [https://www.skylife.co.kr/].
Skylife Representative Customer Center
Customer center: 1588-3002, 080-001-3002
Membership inquiry: 1588-9944
Skylife Customer Center Frequently Visited Menu Information 스카이라이프 고객센터
Go to frequently visited menu [This service requires login]
Online consultation▼ 좋은뉴스
SkyLife
Skylife in life these days!
www.skylife.co.kr
A/S application▼
SkyLife
Skylife in life these days!
www.skylife.co.kr
Change the installation location▼
SkyLife
Skylife in life these days!
www.skylife.co.kr
Required Documents ▼
application form
Download the documents to sign up for TV/Internet/combined products
Application for change of name
Download the documents to apply for the name change of subscription products (to be filled out by the assignee)
power of attorney form
Download documents for delegated tasks such as service use application/change (formed by the delegated person)
agent application
Download documents for delegated tasks such as service use application/change (formed by the delegated person)
identity theft report
Download documents to report in case of identity theft
Self-diagnosis service
1. TV (poor signal)
If the satellite signal does not reach the receiver
– Signal failure due to weather (heavy rain, heavy snow, typhoon)
– Receiver temporary failure or failure
① Turn the power switch on the back of the set-top box off and on.
② Unplug the HDMI cable from the set-top box and plug it back in.
③ Check if the external input of the TV is properly configured.
④ If the same symptoms appear after trying the above three things,
Call the customer center (1588-3002) to receive remote diagnosis.
2. TV (channel, video)
I ordered Sky Choice, but I can’t watch it
If you cannot place an order or a password has been set
① Check if the channel number you ordered is correct.
② Please check if the screening time is correct.
③ If you have set a password, enter the set password in the password input window.
TV screen says no signal
1. When the receiver power is off or the external input is not connected to KT Skylife
2. Defective HDMI cable
3. If the receiver is turned off or if the receiver is defective
① Check if the receiver power is on (ON)
② Check if the TV screen is Skylife external input (OR HDMI)
– If you press the external input button on the remote control, the external input switching window will appear.
– Slowly press the external input button until the TV appears.
③ If the same symptoms appear after reconnecting the power, ask for A/S.
3. TV (voice)
The voice gets louder and quieter
If you have a problem with your channel’s program
– If the TV volume itself is low (if the TV is defective)
– In case of receiver failure
① Please check if it occurs in some/all channels.
② Check the audio status when switching to general wired mode with the receiver power off. If you have the same symptoms, you need to contact the TV manufacturer because the TV is in poor condition.
③ If the same symptoms appear after reconnecting the power, ask for A/S.
Sound cuts off or does not come out
Incorrect cable connection
– Bad HDMI cable
– In case of receiver failure
– If Dolby is set
① Check if the HDMI cable is properly connected to the TV and if the sound is not muted.
② If there is no sound from a specific channel, disable Dolby.
<How to disable Dolby: User Menu → System Settings or Function Settings → (Advanced Settings) → A/V Settings → Disable Dolby>
※ The Dolby release menu may be different for each receiver.
③ If the same symptoms appear after that, please request A/S.
4. TV (set top box)
An error message appears on the screen
In case of temporary failure of the receiver or signal reception error
① Turn the power switch on the back of the set-top box off and on.
② If the same symptoms appear after taking the above measures, perform a remote diagnosis.
<Remote diagnosis method: Set-top box initialization in the homepage (app) TV service remote support menu>
The signal is weak and cannot be received
If the satellite signal does not reach the receiver
– Signal failure due to climate (heavy rain, heavy snow, typhoon)
– Receiver temporary failure or failure
① Turn the power switch on the back of the set-top box off and on.
② If the same symptoms appear after reconnecting the power, request A/S.
I don’t know how to connect the receiver
If you need a cable line connection method
① Connect the HDMI cable to the TV and set-top box.
② Plug the power adapter into the electric cord and plug the connection line into the back of the set-top box.
③ Insert the coaxial cable into the antenna wire.
④ When using the Internet, plug the Internet LAN cable into the back of the set-top box.
Cannot watch TV after not watching TV for a long time
In case of temporary failure of the receiver or signal reception error
① Turn the power switch on the back of the set-top box off and on.
② If the same symptoms appear after taking the above measures, perform a remote diagnosis.
<Remote diagnosis method: Set-top box initialization in the homepage (app) TV service remote support menu>
I can’t watch TV after canceling suspension/pause
Apply the same method as above
I can’t watch TV because the receiving card error message pops up.
In case S/C is not recognized in receiver
– In case the paired receiver number and S/C number do not match
– When a temporary signal reception failure occurs in the receiver
① Turn the power switch on the back of the set-top box off and on.
② If the same symptoms appear after taking the above measures, perform a remote diagnosis.
<Remote diagnosis method: Set-top box initialization in the homepage (app) TV service remote support menu>
5. TV (remote control)
Power and number buttons don’t work
When the battery has reached the end of its life
① Check if the light comes on when pressing the button on the remote control.
② Replace the batteries.
③ If the same symptoms appear after replacing the batteries, request A/S.
I can’t watch adult channels
If no password is set
If parental control is set
① If you have set a password, enter the set password in the password input window.
② Press the user menu on the remote control to check if restricted channels, safe channels, and viewing age restrictions are set, then press the release button.
③ Please check if it is not youth protection time. (6:00 PM – 10:00 PM)
Cannot turn on/off the TV with the remote control
If the remote control is not set or automatically unlocked
① Press the TV power and OK buttons on the remote control at the same time for more than 3 seconds.
② When the red light on the remote control lights up, slowly press the channel (^) number several times toward the TV screen.
③ When the TV screen turns off, press the OK button.
※ You can check how to set the TV power for each remote control by opening the back cover of the remote control.
6. Internet
Peripheral Wi-Fi connection is not available
In case of wireless Internet password error
① After connecting to the device, find the wireless LAN name in the wireless WiFi settings. (ex. skyiptimeXXXX)
② Re-enter the WiFi PW (password) on the back of the router and connect.
Poor connection between modem and router
① Connect the modem and router wires correctly.
– When using only the modem: Check the power supply, computer, and coaxial cable connection status
– When using a modem and a router: Modem – Power, Internet, coaxial cable connection status and router – Check the computer and power connection status
② Use after resetting in the order of modem → router → PC.
If the modem and router are not installed, you only need to reset the PC.
③ If the same symptoms appear after resetting, please request A/S.
I don’t have internet access
If the Internet LAN cable connection is bad
① Check the modem and router lamp status
– Check that all lamps on the front of the modem are lit (LINK lamp blinks).
– Check if the power lamp on the front of the router lights up (Internet lamp, wireless lamp and computer lamp connected to the wire blink)
② Connect the PC and Internet LAN cable correctly.
③ Use after resetting in the order of modem → router → PC.
If the modem and router are not installed, you only need to reset the PC.
④ If the same symptoms appear after resetting, please request A/S.
No modem signal (lamp not lit)
① Connect the modem power cable and the router cable correctly.
– When using only the modem: Check the power supply, computer, and coaxial cable connection status
– When using a modem and a router: modem – Power, Internet, coaxial cable line connection status and router – Computer and power connection status ② If the same symptoms appear after reconnecting the lines, please request A/S. LAN If the card is not configured ① Check if the LAN card driver is installed in the PC. ② If not, install the LAN card driver and check the Internet connection.
Frequently Asked Questions
If you are moving, you can install the equipment by removing the currently installed equipment and transporting it to the new location.
● Relocation and demolition
– If there is no safety problem, how to remove the antenna by unscrewing the 4 screws of the antenna yourself
– How to have the demolition done by a visiting engineer
– If the cost of demolition is burdensome, there is a way to demolish it through a moving center.
● Previous installation (including VAT)
ㄴ Relocation installation outside the home
– For the individual reception method (DTH dish antenna), the contract price is KRW 40,000, but the customer deductible is KRW 25,000 (KRW 15,000 for previous installation support).
– For joint reception method (IF) and DCS, the contract price is KRW 27,500, but the customer deductible is KRW 25,000 (this
2,500 won for legendary value)
You will be charged the next month for relocation and installation outside your home.
In-house relocation installation
– All of individual reception method (DTH dish antenna), joint reception method (IF), and DCS
The contract price is 20,000 won, but the customer deductible is 10,000 won (10,000 won for relocation support), which will be charged the month after relocation and installation.
● How to apply
– After checking the changed installation address, scheduled date of relocation, self-removal, demolition date (when requesting a demolition visit), contact information
Go to SkyLife Customer Center (1588-3002) or website [Customer Support] > [Diagnosis and A/S Application] > [Relocation Installation Application]
Please apply 2-3 days before the desired installation date.
Can I watch on two TVs with one receiver?
SkyLife’s receiver can only be viewed on one TV with one receiver.
Do you have channels for kids?
A SkyLife provides various channels and VOD services for children.
● Channel
– There are 14 channels for children.
. Channel number: 483 (Mysterious Nara TV) ~ 497 ((Anyone TV)
● VOD
– Kids Land: Any customer using an Android receiver can enjoy kids contents in the VOD menu.
. Free 3,000 popular kids VODs
. <Scholartic>, <Pinkfong English>, <Little Baby Bum> free to learn English in a fun way
. Free all fairy tale content read on TV, such as classic fairy tales, science fairy tales, economic stories, and English fairy tale books (Home-Kids Land-Story Bookshelf)
– ‘Pororo TV’ VOD monthly fee: Unlimited viewing of over 2,000 episodes, including popular characters Pororo, Tayo, Titipo, etc., for KRW 6,490 per month (including VAT).
. New content update every week
. Unlimited viewing of content that can only be found on VOD, such as Pororo TV series, dance/learning/play, etc.
ex) <Tayo Dinosaur Adventure>, <Pororo Taekwondo>, <Banana Chacha Music Video>, <Titipo Exploration Life>, etc.
How do I change my password? What if I lost it?
In case the password is known to children or teenagers, parents can arbitrarily change the password whenever they want.
You can set it in Settings (gear wheel) at the top of the TV menu > Child safety > Change password.
※ The corresponding menu may be different for each receiver.
※ Please remember the set password as it is used in all channels and menus.
※ If you have lost your password, please contact the SkyLife Customer Center (1588-3002).