Lotte Parcel Service Customer Center Phone Number Operating Hours (Lotte Parcel Service Counselor Connection)
Lotte Parcel Service Customer Center
What if delivery is slow or stays for a long time in the main line loading and unloading section of the HUB terminal? It is better to contact the courier service center or the person in charge to request delivery confirmation. 롯데택배 고객센터
The Lotte Parcel Service Customer Center displays the delivery route by invoice number, and receives and confirms complaints from customers through the connection with a counselor. If you are reluctant to make a direct call through a counselor connection, chatbot counseling through your Kakao account is also possible. 좋은뉴스
Lotte Parcel Service Customer Center Phone Number Hours of Operation
The Lotte Courier Customer Center phone number is 1588-2121. Counseling hours through the counselor connection are available from Monday to Friday, and the hours are from 8:00 am to 6:00 pm.
To request a return of delivered items, call the customer center at 1588-2121 and ask the dedicated return counselor. You can receive faster if you check the courier waybill number attached to the box to be returned before submitting and then make a phone call. If you do not know the courier waybill number, there may be restrictions on accepting returns.
If it is difficult to make a call because the counselor connection time has exceeded or there are a lot of counseling calls, you can submit the contents to Voice of Customer, which is operated on the Lotte Parcel Service (Lotte Global Logistics) website.
Voice of Customer can be used after entering personal information such as name, phone number, and password. The password is required when checking the contents of the application, and you can designate it as an easy-to-remember number. After checking the person in charge of the received information, you can contact us by phone or check the answers on the website.
Items that cannot be handled by Lotte Express
Lotte Parcel Service handles many types of items, but there are also items that are restricted from handling. Items that are damaged or decayed due to poor packaging, or that contaminate or contaminate other cargo will not be handled, and additional costs may be incurred in some cases.
Items exceeding KRW 3 million per box and items whose price cannot be converted cannot be sent by Lotte Express. If the item is damaged due to not notifying in advance before sending the artwork or valuables to Lotte Courier, the sender may suffer a certain amount of damage, and there may be cases where you cannot receive a refund.
It is best not to use courier services for cash, bills, checks, and securities. Correspondence, such as letters and urgent documents, is a restricted item under the Postal Act.
Heavy items exceeding 25 kg in weight or over 160 cm in length are also classified as restricted cargo, and original non-reproducible items such as documents and films are not handled. Items that lose their value when the deadline is exceeded, such as application forms and admission documents, are items that cannot be handled by Lotte Courier.
Poisonous or volatile items, firearms, knives, car batteries, swivel chairs, medium-large bulk cargo, animals, etc. cannot be sent by courier. In particular, if you deliver animals by courier, you may be punished under the Animal Protection Act.
Under current law, animals must be hand-delivered or shipped through an animal carrier. Violation of this and delivery by courier will result in a fine of up to KRW 1 million. In the case of small animals such as hamsters or birds, they are sent in plastic bottles, but it is not uncommon for couriers to die from stress, lack of nutrition, or suffocation due to being thrown.